In certain situations, a customer may decide to not purchase a vehicle or decides not to take delivery of a vehicle.
Dealers should void the pending EVR transaction if the deal has not been finalized in the EVR system. If the deal has been finalized, the dealer can only void the deal on the same calendar day it was finalized.
If the customer chooses to not purchase a vehicle, the deal has been finalized, and it’s the next calendar day or beyond, the deal cannot be voided because the EVR transaction has become part of the title history and the fees have been charged.
Even though the customer does not want the vehicle, the dealer must submit the paperwork to SCDMV headquarters to complete the transaction. Once the new title is issued, the dealer would use the new title to transfer ownership again.
In this situation, dealers can mail their paperwork to the SCDMV using the mailing address provided by their service provider. Dealers are strongly encouraged to mail any paperwork with a tracking number so it can be more easily referenced in case of a processing delay.
If the sale of a new vehicle was mistakenly switched with another new vehicle and it is past the ability to void the transaction via EVR, dealers must submit those requests to SCDMV headquarters to rectify as MCO back out requests (see below).
In the instance where only the vehicle information was incorrect (sales price, trade-in amount, IMF payment, registration, and other documents were all correct), the original fees will not be refunded and will be applied to the correct vehicle. The additional MCO/MSO back out fees are still required. |